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Friday, October 10, 2008

Can I go home now? (Case #1)

Okay. I can't resist.

Our Call Center patched a customer through to me at Reference this afternoon. Here's the gist of the exchange:

Customer: "I need to find eternal security on the Internet."

Me: "Um...."

[Glancing at Caller ID, I see that it's "_____ Shoes." My colleagues will know who I mean.]

M: "Uh, what is that in this case? A book title? A website?"

C: "It's a belief."

M: "Oh. Um...let me put the phone down while I do a search." [Googling....] "There are a couple of sites here...."

C: "Do they have an 800 number?"

God's RainbowsI'll spare you the gory details.

Mike
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2 comments:

  1. AnonymousOctober 13, 2008 at 9:12 AM

    HOW COULD YOU END YOUR POST WITHOUT GIVING THE 800 NUMBER?!

    I feel so close! That's just cruel.

    ReplyDelete
  2. Mike ShellOctober 13, 2008 at 10:26 AM

    LOL!

    If you Google, you'll find a number of sites with BOLD underlined red text, and so on, with spinning crosses, warnings, etc....but no 800s, except one West Coast online ministry.

    I recommend just taking a long, slow deep breath instead.

    :-)

    ReplyDelete