Patron: I’ve never used a computer before, so can you help me find a job on craigslist?Sigh! is right.
Sigh. For non-reference librarians, here’s why this simple request is especially hard:
- Almost any kind of job-related request can be difficult
- Most of the job resources available in the library are online, so having no computer experience is automatically a setback
- Craigslist? It is certainly a valid job search tool, but there are other places I’d be more comfortable starting off a computer novice (she never did tell me how she got referred to craigslist)
Brian follows with a good explanation of why this is not the "teaching moment" some might think it is. But he also advocates for public libraries to find some solutions to the challenge.